Entegral Partners –

We are facing a truly unique time as the situation with coronavirus continues to evolve so I wanted to update you on how we are approaching the situation at Entegral.

We are focused on the safety of our customers, employees, families, and our communities and are monitoring the situation closely. We have also taken steps to ensure we are meeting your needs as your partner.

The majority of our workforce is enabled to work remotely and, where they can, we are encouraging them to do so. We have temporarily suspended client visits and are recommending that meetings are conducted through video conference platforms. For those employees who are not able to work from home, we are using recommended social distancing to ensure safety.

While we are adjusting where our employees work, we want to assure you that the high level of service and support you receive will remain unchanged. We have worked with each of our respective teams to verify connectivity and ensure continuity of service. Entegral has also made substantial investments in its architecture to ensure a seamless software experience for our customers during this unprecedented time.

As per our usual processes and standards, here is how you can reach our various teams:

Technical Support - We can be reached via phone at 001-888-850-2767 Monday to Friday from 7:00 a.m. to 7:00 p.m. CST. Select option 1 and then option 3 to get through to the Technical Support team.

Contact Centre Support - We can be reached via phone at 001-888-850-2767 Monday to Friday from 7:00 a.m. to 7:00 p.m. CST. Select option 1 and then option 1 again to connect directly to an agent. You can also email the team at requests-eu@entegral.com.

Account Management Support – You can reach your assigned account manager through the usual channels, via phone or email. They are on standby and ready to help!

Any assistance with the Entegral platform should be requested as usual through the contact centre or your account manager. Issues will be addressed using our standard processes and there will be no change to established service level agreements.

We will continue to monitor the situation closely and are committed to keeping you updated. If there are any further questions you have on this topic, please do not hesitate to get in touch.

Thank you,

Ollie Chambers

Director of Sales and Operations

 

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