GENERAL

Privacy Policy

Your privacy is very important to us and we are updating this Privacy Statement to reflect our name change from ARMS® Business Solutions, LLC to Entegral Holdings, LLC.

Entegral Holdings, LLC and our affiliates (“ENTEGRAL,” “we” or “us”) want you to be familiar with how we collect, use and disclose information about our users. This Privacy Policy describes ENTEGRAL practices in connection with information that we collect from the individuals accessing or using the website, services or software products owned, provided or controlled by ENTEGRAL from which this Privacy Policy (respectively, the “Site,” “Services,” and “Software Products”) can be accessed, as well as offline.Please refer to your End User License Agreement for any provisions relating to the information you provide about your customers, suppliers, service providers and other data that is otherwise uploaded or provided through the use of the Services or Products by you or on your behalf (“Company Data”).

Information that ENTEGRAL Collects from You

ENTEGRAL may collect certain information from you that identifies you as an individual, such as:

  • Name;
  • Postal address (including billing and shipping addresses);
  • Telephone or fax number;
  • Email address;
  • User name and log-in credentials
  • Credit and debit card number;
  • Vendor Tax ID numbers;
  • National ID numbers such as Social Security or National Insurance numbers; and
  • Financial information when you apply for credit.ENTEGRAL may collect this information when you participate in any of the various opportunities that we provide, including as set out below:
  • When you order a product or service or make a request.
  • When you register your purchase of an ENTEGRAL product.
  • When you register for, receive or participate in subscriptions, blogs, technology forums or other communications through the Site, Services or Software Products.
  • When we conduct market research, or meet you at a trade show or other event.
  • When you interact with ENTEGRAL through social networking sites.

We may combine the information that we collect from you with other information provided to ENTEGRAL through other sources, such as third-party suppliers, product registrations, inquiries or marketing events. We will use any such combined information in accordance with this Privacy Policy.

 

How We Use the Information We Collect from You

We may use the information we collect from you for various purposes, including to:

  •   Respond to your inquiries and fulfill your requests, such as to send you email alerts.
  • Send you important information regarding the Site, Services or Software Products, changes to ENTEGRAL terms and conditions or policies and/or other administrative information.
  • Complete and fulfill products and services you request, for example, to process your payments, have your order delivered to you, communicate with you regarding your purchase and provide you with related customer service.
  • Send you marketing communications and other information that we believe may be of interest to you, including information about trade shows. If you do not want us to use your information in this way, see the “Choices and Access” section below.
  • We may combine your name with your geographical location so that we can provide you with better targeted and personalized marketing.
  • Personalize your experience on the Site by presenting products and offers tailored to you.
  • Administer and allow you to participate in sweepstakes, contests and similar promotions. Some of these activities have additional rules, which could contain additional information about how we use and disclose your information, so we suggest that you read these rules carefully before participating.
  • Allow you to communicate and interact with others through the Site, Services or Software Products (for example, through a blog, message board, messaging functionality, chat functionality, profile or other social media).
  • Permit you to register and participate in technology forums and other events with ENTEGRAL.
  • Enable ENTEGRAL business purposes, such as data analysis, audits, researching and developing new products and services, enhancing the Site, improving the Services and Software Products, developing marketing events, identifying usage trends and determining the effectiveness of ENTEGRAL promotional campaigns.
  • Use as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce ENTEGRAL agreements, terms and conditions and policies; (e) to protect ENTEGRAL operations; (f) to protect ENTEGRAL rights, privacy, safety or property, you or others; and (g) to allow ENTEGRAL to pursue available remedies or limit the damages that we may sustain. 

How Your Information is Disclosed

ENTEGRAL may share your information as follows or as otherwise described in this Privacy Policy:

  • Within any affiliate of ENTEGRAL for the purposes described in this Privacy Policy.
  • To third-party vendors, consultants and other service providers who need access to such information to carry out work on our behalf (such as to provide website hosting, data analysis, including but not limited to the use of Google Analytics (with such disclosure and use under the parameters described in http://www.google.com/policies/privacy/partners/), payment processing, order fulfillment, product distribution, infrastructure provision, IT services, customer service, email delivery services, credit card processing, auditing services and other similar services to enable them to provide services).
  • To third parties such as agents and distributors to facilitate the sale and distribution of ENTEGRAL products and services, which may include marketing communications.
  • To third-party sponsors of sweepstakes, contests and similar promotions as otherwise disclosed.
  • To identify you to anyone to whom you send messages through the Site.
  • In the event of (or in anticipation of) any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of ENTEGRAL business, assets or stock (including in connection with any bankruptcy or similar proceedings).In addition, you will share your information when you participate in any features on the Site or through Software Products that provide the opportunity to interact with ENTEGRAL and others (for example, a blog, message board, messaging functionality, chat functionality, profile or other social media). When you use these features, you should be aware that any information you submit, including your name, location and email address, may be publicly available to others. We are not responsible for any information you choose to submit through these features, and we strongly discourage you from disclosing any information that you think is sensitive (such as health or credit card information) through these features. If you use these features, your information may remain on the Site or in Software Products even after you cease use of the Site or Software Products. To remove this information please see the Contact Us section for making such requests.

 

Aggregated and De-Identified Information

We may aggregate some of the information we collect from you with information we collect from other uses of the Site, Services and Software Products, or otherwise remove information that identifies you personally. This information may include:

  • Demographic information;
  • Your geographical location;
  • Statistical information regarding all aspects of the collision industry.We use this information to enable ENTEGRAL business purposes, such as data analysis, audits, researching and developing new products and services, enhancing and improving the Site, Services, and Software Products, developing marketing events, identifying usage trends and determining the effectiveness of promotional campaigns.

 

Information We Automatically Collect

In addition to the information described above, ENTEGRAL may collect certain information automatically through the Site, Services, and Software Products, such as:

  • Browser information and information about your computer set up (such as your Media Access Control (MAC) address, computer type, screen resolution, operating system version and Internet browser type and version),
  • Information collected through cookies, pixel tags and other similar technologies,
  • IP Addresses (that is, the number that your internet service provider assigns to the computer that you are using) and other log information (such as the time of the visit and the page(s) that were visited),
  • Information about your use of the Software Products.

How we automatically collect information:

ENTEGRAL and ENTEGRAL third party service providers may automatically collect information in a variety of ways, including:

  • Through your browser.
  • Using cookies, which are small text files saved on your computer or device that allow a web server to transfer data to a computer for recordkeeping and other purposes. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies. Some features of the Site may not work properly if you decline the use of cookies. To learn more about cookies, please visit http://www.allaboutcookies.org/.
  • Using pixel tags, web beacons, clear GIFs or other similar technologies.
  • Through your use of the Software Products.
  • By identifying and logging your IP address and usage data whenever you visit the Site.

How we use information we automatically collect:

We use information we automatically collect for the same purposes that we use aggregated and de-identified information and as follows:

  • We use cookies and other similar technologies to better serve you with more tailored information, to facilitate your ongoing access to and use of the Site, and to provide you with personalized marketing.
  • We use information collected from pixel tags, web beacons, clear GIFs or other similar technologies in connection with some Site pages and HTML-formatted email messages to track the actions of Site users and email recipients, measure the success of ENTEGRAL marketing campaigns and compile statistics about Site usage and response rates. 
  • We use IP addresses, server log files and related information for calculating Site usage levels, helping diagnose server problems, administering the Site and presenting content that is tailored to your country.

 

Third-Party Sites

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site to which the Site or any Software Products contain a link. The inclusion of a link on the Site or the Software Products does not imply endorsement of the linked site by ENTEGRAL.

Third-Party Services

In accordance with applicable country laws, ENTEGRAL may allow third parties to provide analytics services on our behalf, to provide additional functionality and services to the Site, or to serve ads when you visit the Site or other websites. These third parties may use cookies, web beacons and other technologies to collect information about your use of the Site and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on the Site and other websites and better understand your activity with respect to the Site. If you would like more information about Internet-based ads or to opt out of having your information used for interest-based advertising purposes, please visit http://networkadvertising.org/optout_nonppii.asp.

Security

ENTEGRAL uses organizational, technical and administrative measures to protect personal information under ENTEGRAL control. Unfortunately, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with ENTEGRAL is no longer secure (for example, if you feel that the security of any account you might have with ENTEGRAL has been compromised), please immediately notify ENTEGRAL of the problem by contacting ENTEGRAL in accordance with the “Contacting ENTEGRAL” section below.

Choices and Access

Your choices regarding ENTEGRAL use and disclosure of your personal information:

ENTEGRAL gives you many choices regarding ENTEGRAL use and disclosure of your Personal Information for marketing purposes. You may opt out from receiving future electronic marketing messages by following the instructions in those messages or by contacting privacy@entegral.com or  privacy-eu@entegral.com and requesting that we do not send you marketing-related messages or share your personal information with unaffiliated third parties for their marketing purposes.

We will try to comply with your request as soon as reasonably practicable. Please note that if you opt out as described above, we will not be able to remove your personal information from the databases of unaffiliated third parties with which ENTEGRAL has shared your personal information before the date that we implement your opt-out request. Please also note that if you opt out of receiving marketing-related messages from ENTEGRAL, we may still send you administrative messages, which you cannot opt out from receiving.

How you can access, change or suppress your personal information:

If you would like to review, correct, update, suppress, delete or otherwise limit ENTEGRAL use of your personal information, you may contact privacy@entegral.com or privacy-eu@entegral.com.

In your request, please make clear what information you would like to have changed, whether you would like to have your personal information suppressed from a ENTEGRAL database or otherwise let ENTEGRAL know what limitations you would like to put on ENTEGRAL’s use of your personal information. We will try to comply with your request to the extent we can as soon as reasonably practicable but may retain certain information as required by law or for legitimate business purposes. We also may retain cached or archived copies of information about you for a certain period as required law or as needed for other legitimate business purposes.

 

Retention Period

We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or allowed by law or is needed for other legitimate business purposes.

Use of Site by Children

ENTEGRAL is committed to protecting the privacy needs of children, and we encourage parents and guardians to take an active role in their children’s online activities. ENTEGRAL does not target the Site or the Software Products to children less than fourteen years of age or knowingly collect information from children for the purpose of selling products or services.

Cross-Border Transfer

For European related ENTEGRAL Services, personal information is processed, and stored on servers located, within the European Economic Area.For North American related ENTEGRAL Services, personal information is stored on servers and processed within the United States.

Sensitive Information

We ask that you do not send or disclose to ENTEGRAL any sensitive information (including, for example, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership), whether on or through the Site or Software Products or otherwise.

Updates to This Privacy Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the “LAST UPDATED” legend at the top of this Privacy Policy. In some cases, we may provide you with additional notice (such as adding a statement to the Site or Software Products or sending you an email notification). ENTEGRAL encourages you to review this Privacy Policy whenever you use the Site or Software Products to stay informed about our information practices and the ways you can help protect your privacy.

Contacting ENTEGRAL

If you have any questions about this Privacy Policy, please contact ENTEGRAL at privacy@entegral.com or privacy-eu@entegral.com.